Filmage
FAQ Screen Recorder
General
Filmage Screen installation error on Mac: "can't be opened because it is from an unidentified developer." Could I get a free-trial before I purchase Filmage Screen Pro(Mac)? What's the difference between Filmage Screen and Filmage Screen Pro? I am inquiring to find out if you have an educator discount or a grant program for educators? Which OS does the Filmage Screen support? How can I get help? How to change the language of Filmage Screen for Mac? What's the differences between Filmage Screen.dmg and Filmage Screen (Apple Store)? How to use Filmage Screen for first time? Can I access Family Sharing with Filmage Screen?
Purchase & License
Where can I enter license code? How to use license code? Why did't I get the license after the purchase? How can I run the full version? How can I restore the purchase after I have purchased inside the app? How to start the app after I purchase the license code? How to refund Filmage Screen Pro.dmg? What is the service period of the license code? Why it shows invalid license code? How to transfer Filmage Screen to a new device? How to unbind my license code to Mac? How Do I Find My iTunes Receipt? Do you have any coupons for Filmage Screen Pro Mac? What Payment Methods Do You Support When I Purchase Filmage Screen Pro? How can I get a discount for Filmage Screen Mac? How many devices are available to a license code? Does Filmage Screen support Volume Purchase Program(VPP)? Can I participate in the free upgrade campaign if I have purchased 6-months licence code? Can I get permanent free upgrade qualification? Why do I fail to get free upgrade qualification? How do I get free upgrade on the free upgrade campaign? Why can't I use my license code? How many devices are supported after purchasing Filmage Screen?
Screen Recorder
How to uninstall Filmage Audio Device from your Mac? How to solve recording problems while recording? What do Audio Sources mean in Filmage Screen? How to record system audio? How to record audio with Filmage Screen? How to record online class or online meetings? How do I record a zoom meeting on Mac with audio? How to record screen on your Mac? How to uninstall BlackHole 16ch from your Mac? How to recover my lost video files? How can I create Aggregate Device and Multi-Output Device? How to change the default player on Mac from QuickTime Player to Filmage Screen? How to record system sound and microphone sound at the same time？ How to record iPhone or iPad screen with AirPlay? How to install BlackHole? Why is the recording volume too low? Why is there no sound in the recordings? How to record Mac screen and other iOS devices at the same time? How to record webcam and screen at the same time on mac? How to record external equipment sound? How to reduce the file size? How to set and change the default video storage location? How to schedule a screen recording on mac?
Video Editor
How to edit videos? How to add images to videos? How to adjust the speed of the video or audio? How to trim and merge video?
Video Converter
How can I convert video to GIFs? How to convert VOB to MP4 and more formats? How to convert M4V to MP4 and more formats?

Why is there no sound in the recordings?

Please check the following issues af first:

- Whether you have successfully installed the audio plug-in;

- Whether you have selected the right audio source;

- Whether the recorded video is muted, etc;

- If there is a problem when recording zoom meetings, please click to view the solution. 

When there is any problem while recording, you can first try to quit Filmage Screen and the video or software to be recorded, and then restart Filmage Screen at first, and then launch the video or software.


If there are still problems with the recording, such as crackle sound, fuzzy audio, audio disappearance, etc., please contact us at [email protected] and send us the following informations:

- Your device type and OS version;

- Your specific recording requirements (what kind of video is recorded, live streaming video or online meetings, etc.) and related links, since it is convenient for us to reproduce the problem;

- If you like, please send us your video files and operation demo videos or screenshots, and send the screenshots of the following sound settings:

1. Please click Launchpad -> click Other -> click Audio MIDI Setup, please send us screenshots of audio plug-in (Filmage Audio Device) and Filmage Aggregate Device:



2. Please go System Preferences -> click Sound -> send us the sound output device:



3. If you need to record zoom meetings or similiar online webinars, please send us the sound settings of the software:



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