Filmage
FAQ Purchase & License
General
Filmage Screen installation error on Mac: "can't be opened because it is from an unidentified developer." Could I get a free-trial before I purchase Filmage Screen Pro(Mac)? What's the difference between Filmage Screen and Filmage Screen Pro? I am inquiring to find out if you have an educator discount or a grant program for educators? Which OS does the Filmage Screen support? How can I get help? How to change the language of Filmage Screen for Mac? What's the differences between Filmage Screen.dmg and Filmage Screen (Apple Store)? How to use Filmage Screen for first time? Can I access Family Sharing with Filmage Screen?
Purchase & License
Where can I enter license code? How to use license code? Why did't I get the license after the purchase? How can I run the full version? How can I restore the purchase after I have purchased inside the app? How to start the app after I purchase the license code? How to refund Filmage Screen Pro.dmg? What is the service period of the license code? Why it shows invalid license code? How to transfer Filmage Screen to a new device? How to unbind my license code to Mac? How Do I Find My iTunes Receipt? Do you have any coupons for Filmage Screen Pro Mac? What Payment Methods Do You Support When I Purchase Filmage Screen Pro? How can I get a discount for Filmage Screen Mac? How many devices are available to a license code? Does Filmage Screen support Volume Purchase Program(VPP)? Can I participate in the free upgrade campaign if I have purchased 6-months licence code? Can I get permanent free upgrade qualification? Why do I fail to get free upgrade qualification? How do I get free upgrade on the free upgrade campaign? Why can't I use my license code? How many devices are supported after purchasing Filmage Screen?
Screen Recorder
How to uninstall Filmage Audio Device from your Mac? How to solve recording problems while recording? What do Audio Sources mean in Filmage Screen? How to record system audio? How to record audio with Filmage Screen? How to record online class or online meetings? How do I record a zoom meeting on Mac with audio? How to record screen on your Mac? How to uninstall BlackHole 16ch from your Mac? How to recover my lost video files? How can I create Aggregate Device and Multi-Output Device? How to change the default player on Mac from QuickTime Player to Filmage Screen? How to record system sound and microphone sound at the same time？ How to record iPhone or iPad screen with AirPlay? How to install BlackHole? Why is the recording volume too low? Why is there no sound in the recordings? How to record Mac screen and other iOS devices at the same time? How to record webcam and screen at the same time on mac? How to record external equipment sound? How to reduce the file size? How to set and change the default video storage location? How to schedule a screen recording on mac?
Video Editor
How to edit videos? How to add images to videos? How to adjust the speed of the video or audio? How to trim and merge video?
Video Converter
How can I convert video to GIFs? How to convert VOB to MP4 and more formats? How to convert M4V to MP4 and more formats?

Why can't I use my license code?

If you cannot use your license code successfully. Please check the following situations and find the sulotion:


1. This license code has expired.

-> Please renew your license code. Go Store to continue your subscription. Or you can contact us at [email protected] with the screenshot of error message for more help.


1.1


2. This license code has already been bound to other devices.

-> One license code for one device only, If you want to unbind your license code from current device and link it to another, please contact us at [email protected] to claim your request with your license code and email address. We will unbind it for you.


2.2


3. This license code is wrong (error_code)

-> Please contact us at [email protected] with the screenshot of error message for more help.


3.3


4. Please confirm that the network connection is normal.

-> Please confirm that the network connection is normal or try to change your network connection and activate again. If there is still problem, please contact us at [email protected] with the screenshot of error message.


4.4


5. The license code is entered incorrectly

-> Please make sure the letter case is correct, no spaces are entered, etc. If there is still problem, please contact [email protected] for more help.


5.5


6. This license code cannot be used

-> Please contact [email protected] to confirm whether the license code matches the product


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Other FAQ